This qualification reflects the role of individuals in a variety of Business Services job roles. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Potential Career Outcomes
- Clerk
- Receptionist
- Data Entry Operator
- Accounts Payable Clerk
- Junior Personal Assistant
- Office Administration Assistant
- Office Assistant
Who Could Enrol
This course is suitable for a variety of learners such as:
- Those who would like to obtain new skills and knowledge, including those who are changing careers
- Those who wish to obtain a qualification in order to obtain employment in a business service job role
- Those employed within a business service job role and wish to gain a qualification and/or have their skills recognised.
Course Details
This qualification includes 13 units of competency which comprise of 6 core and 7 elective units. Elective units have been carefully selected based on the industry consultation to ensure the learner achieves the desired vocational outcomes of the course.
Units of Competency:
Core Units:
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective Units:
- BSBFIN302 Maintain financial records
- BSBINS302 Organise workplace information
- BSBOPS301 Maintain business resources
- BSBPEF301 Organise personal work priorities
- BSBPUR301 Purchase goods and services
- BSBTEC301 Design and produce business documents
- BSBWRT311 Write simple documents
The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. CBTC may consider offering other preferred elective units based on the applicable training package requirements.
Duration:
52 weeks
Study commitment required:
We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, assignment activities and assessments.
Training delivery method:
Training is delivered in a blended mode including scheduled face-to-face learning in class and online learning activities.
Assessments methods:
Written assessment, Project, Case studies and Role Plays.
Age:
Minimum 18 Years
English:
- Year 10 or equivalent; or
- Minimum 1-year work experience communicating in English
LLN:
Completion of LLN Assessment at Level 4 of Australian Core Skills Framework (ACSF)
Academic requirements:
- Year 12 or equivalent; or
- Completed a Certificate III or higher;
Physical requirements:
N/A
Technology requirements:
This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System. To ensure access to the learning resources, you would require:
- a Personal Computer/Laptop/Tablet or any Mobile device
- appropriate software e.g. Microsoft Office to engage with the learning and assessment
- High speed internet connectivity
- Audio-visual tools to engage with the interactive video materials
- Basic computer skills to engage with the LMS and in live online learning sessions
USI Number:
Valid USI number is required. Ask us if you require any assistance in creating it on your behalf.
Other requirements:
- Valid and current email address
Work Placement
No Work Placement is required for this qualification.
Payment Options
CBTC recognizes that our learners may need flexibility in managing their fees. To assist them, we provide a structured Payment Plan option that can be tailored to their needs.
Payment Plan
You have the freedom to make payments according to an agreed-upon amount and duration. Please be aware that CBTC does not accept any single payment of fees exceeding $1500.
Government Funded
If you enroll under a government-subsidized option, your fees will adhere to the funding regulations set by the respective funding body. Please consult the enrollment officer for additional information.
- ACT
- NSW – Smart and Skilled Program
*If you do not qualify for government funding, please reach out to our support team for alternative options.
Why CBTC?
Versatile Training Modalities:
- Traditional Classroom Setting
- Online Instruction
- Blended Learning Approach
- Workplace-Based Training
Our Nationwide Reach:
- Greater Sydney Region
- ACT: Belconnen
Benefit From Expertise
Our instructors are seasoned industry professionals with extensive experience.
Government Subsidized Training Organization
- NSW
- ACT
- Centrelink
*Please be aware that not all courses are covered under each of the aforementioned government subsidized options. Kindly verify eligibility and availability at the time of application. Eligibility criteria apply.